The loan officers loved it - they could help the borrower complete the application as well as help keep the borrower focused on working with them.
When you take these plug and play technologies and adapt them to your own brand and business workflow, it levels the playing field. My offering can be just as good as a large originator with deep pockets and a hundred-person IT staff.
Coming to us from the Internet, [consumers] expect us to be super-efficient, and on top of our game at all times. Expectations are super high, and hearing no complaints, and an extremely high usage and completion rate shows us that it’s well received by our borrowers.
We are seeing a lot more applications coming in from the web, and when they do, they are more complete. Roostify lets us get things started faster and easier and helps us process loans faster, while providing a great customer experience.
The headache factor is a lot lower. Before it used to be easy to have something fall through the cracks, but with Roostify you have to go out of your way to drop the ball.
With all the time we are saving with Roostify, my team will be able to double our monthly volume.